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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 229
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Frictionless retail: A pandemic imperative for IT

Dynatrace

For most who work in the retail sector, the pandemic has been an unwelcome test of our ability to cope with disruption. In eight months, retailers offering curbside pickup increased from 7% to 44%, reflecting rapidly changing consumer preferences. These are, of course, important questions. Dynatrace news. Source: McKinsey ).

Retail 133
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Transform digital experience in real-time using Experience Cloud ID from Adobe Analytics

Dynatrace

Real-world example: Retail banking. Of course, you should work with your Adobe Analytics and Digital Marketing teams to understand how the data is structured and how both your teams can work more closely together. With real-time precise answers, teams now know exactly what the problem is, why it occurred, and how to fix it.

Analytics 264
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Improved error handling for IBM Integration Bus (IIB) message flows

Dynatrace

Besides having automatic end-to-end visibility into your IIB applications and message flows, it’s important to be aware of failures that occur in the course of these message flows. For example, the message flow depicted in the image below defines what happens when a Receive Retail Request is received by IIB through an MQ input node.

Retail 120
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A wine tasting with a difference…automation and AI

Dynatrace

Of course, the extent for each business varied; how much of the business was online; Was it optimized and prioritized internally; Were they prepared for such load? Head of engineering at one of our home improvement retail customers. The primary theme of the day was an increased focus on digital presence. You saw that coming, right?

Ecommerce 132
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How Target.com Could Make Their Site 3.1s Faster

MachMetrics

Target is one of the most well-known retailers around, and they’ve recently increased their focus on the e-commerce portion of their business – Target.com. In fact, they just cracked into the top 10 list of US e-commerce retailers. Unfortunately, Target.com is not a fast website.

Retail 82
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Distribution

The Agile Manager

Countless manufacturers lost and had to contend with complete loss of their primary distribution channel, small retail and department stores. eCommerce retail sales from groceries to gadgets skyrocketed last year. Restaurants lost and had to contend with severely curtailed access to their primary distribution channel, the dining room.

Retail 52