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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 223
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Frictionless retail: A pandemic imperative for IT

Dynatrace

For most who work in the retail sector, the pandemic has been an unwelcome test of our ability to cope with disruption. In eight months, retailers offering curbside pickup increased from 7% to 44%, reflecting rapidly changing consumer preferences. These are, of course, important questions. Dynatrace news. Source: McKinsey ).

Retail 133
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Transform digital experience in real-time using Experience Cloud ID from Adobe Analytics

Dynatrace

Real-world example: Retail banking. The bank’s digital marketing team receives an alert from Adobe Analytics that there’s an anomaly in abandonment in their new account enrollment process. With real-time precise answers, teams now know exactly what the problem is, why it occurred, and how to fix it.

Analytics 264
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Improved error handling for IBM Integration Bus (IIB) message flows

Dynatrace

As you might imagine, such integration scenarios can become quite complex, and, as they are often part of a company’s core business processes, it’s key that they run flawlessly. For example, the message flow depicted in the image below defines what happens when a Receive Retail Request is received by IIB through an MQ input node.

Retail 119
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A wine tasting with a difference…automation and AI

Dynatrace

Of course, the extent for each business varied; how much of the business was online; Was it optimized and prioritized internally; Were they prepared for such load? Head of engineering at one of our home improvement retail customers. The primary theme of the day was an increased focus on digital presence. You saw that coming, right?

Ecommerce 132
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Intelligent, context-aware AI analytics for all your custom metrics

Dynatrace

Topology metrics are related to specific entities in your Smartscape topology (for example, the number of successful and failed batch jobs processed by a host). Non-topology metrics are not related to any Smartscape entity (for example, a retailer’s revenue numbers per store).

Metrics 245
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A Day in the Life of an Experimentation and Causal Inference Scientist @ Netflix

The Netflix TechBlog

We worked in different industries before joining Netflix, including tech, entertainment, retail, science policy, and research. While working on my PhD in political science, I realized my curiosity was always more piqued by methodological coursework, which led me to take as many stats/data science courses as I could.

Analytics 207