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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 217
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Accelerating digital transformation for financial services companies with a unified observability platform

Dynatrace

Banking customers now expect digital experiences on par with those delivered by leading e-commerce and technology companies, and emerging financial technology (fintech) companies are racing to provide these kinds of experiences. So are established competitors, which are investing in platform plays to boost market share.

FinTech 189
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A wine tasting with a difference…automation and AI

Dynatrace

Wine expert, Grant Hedley, shared stories about how automation and technology are impacting how vineyards are tracking growth, temperatures, and soil health – the full works! Of course, the extent for each business varied; how much of the business was online; Was it optimized and prioritized internally; Were they prepared for such load?

Ecommerce 132
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Intelligent, context-aware AI analytics for all your custom metrics

Dynatrace

Topology metrics are related to specific entities in your Smartscape topology (for example, the number of successful and failed batch jobs processed by a host). Non-topology metrics are not related to any Smartscape entity (for example, a retailer’s revenue numbers per store).

Metrics 244
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How companies can become magnets for digital talent

All Things Distributed

And these talents are by no means coveted only by companies that always had a digital business model to begin with; suppliers to the automotive industry, financial services companies, and retailers also, urgently need product managers, and technical staff who can quickly make their organizations digitally attractive to their customers.

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Where Has All the Business Knowledge Gone?

The Agile Manager

They were in consultants in logistics, and they were lamenting how one of their clients was struggling in the wake of a business process change that another firm - a tech consultancy - had agitated for their mutual client to adopt. Cheap distribution keeps product prices down, which makes their retail clients more competitive.

Retail 45
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Listen

The Agile Manager

Yet it isn’t the tech that disrupts, it’s socio-economic change that creates conditions that a technology can exploit. Is brick-and-mortar retail dead? One way its retail bank makes money by converting deposits into loans. Tech isn’t the catalyst , but it can be the beneficiary. Are cities dead? Is cash dead?