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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Multi-channel logistics.

Retail 204
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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 222
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Why Continuous Performance Testing for Retail Apps Matters

DZone

The retail industry has been actively adopting digital transformation in order to provide a better user experience. According to current trends, the reliance on digital channels has been enormous, placing them at the core of all significant online retail operations. The answer is "digital confidence.".

Retail 245
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Frictionless retail: A pandemic imperative for IT

Dynatrace

For most who work in the retail sector, the pandemic has been an unwelcome test of our ability to cope with disruption. In eight months, retailers offering curbside pickup increased from 7% to 44%, reflecting rapidly changing consumer preferences. Let’s illustrate a simple use case for a retail outlet. Dynatrace news.

Retail 133
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Event-Based Autoscaling: Ensuring Smooth Operations on Your Peak Days

DZone

Think about retailers gearing up for Black Friday, sports betting companies preparing for specific games, or marketing teams orchestrating major campaigns. Even retail giants like Amazon have faced customer dissatisfaction during events like Prime Day when the website couldn't handle the traffic.

Retail 182
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The Agile Architect: Mastering Architectural Observability To Slay Technical Debt

DZone

It's a story as old as ( UNIX ) time — in scene one, we meet an international online retailer whose software infrastructure is based on a sprawling monolithic application.

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Quality Sense Podcast: Simon Prior – #MakeATester

DZone

In this Quality Sense episode, our host Federico has the pleasure of interviewing Simon Prior, who has worked across the cyber security, Retail, gaming and airline industries. Simon is a passionate software quality leader, advocate of the importance of teaching testing at universities and co-host of the Testing Peers podcast.

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