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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 229
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Improving customer experience with business process monitoring

Dynatrace

Business process monitoring examples: A retail use case It can be helpful to put business processes in the context of a specific type of business or industry. Traditional approaches to business process monitoring must evolve to provide the end-to-end visibility, IT context, and timeliness that organizations need.

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Dynatrace and Red Hat expand enterprise observability to edge computing

Dynatrace

As an example, many retailers already leverage containerized workloads in-store to enhance customer experiences using video analytics or streamline inventory management using RFID tracking for improved security.

Retail 267
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Happy 15th Birthday Amazon S3 -- the service that started it all

All Things Distributed

Storage was one of our biggest pain points, and the traditional systems we used just weren’t fitting the needs of the Amazon.com retail business. We had images for products sold on Amazon.com, video files, etc., and we needed the low cost with high reliability that wasn’t readily available in storage solutions.

Ecommerce 216
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Understand and replay Android app crashes with Session Replay

Dynatrace

From banking and retail to healthcare and government, nearly all industries have experienced a dramatic shift to mobile computing over the last decade. With Session Replay video-like recordings of all user sessions that end in a crash, developers can reproduce and fix crashes faster and keep their users satisfied and engaged.

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Transform digital experience in real-time using Experience Cloud ID from Adobe Analytics

Dynatrace

The cross-functional BizDevOps team now has “indisputable video evidence” and are speaking a common language, simply by pulling Adobe Experience Cloud ID into Dynatrace. Real-world example: Retail banking. With real-time precise answers, teams now know exactly what the problem is, why it occurred, and how to fix it.

Analytics 264
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The value of business events: How IT can increase business agility

Dynatrace

Consider the following business revenue use case: A retail chain wants to boost the average checkout transaction value by encouraging customers to add additional items to their purchase. To track this goal, regional sales managers need real-time visibility into the number of items per transaction and the transaction value, segmented by store.

Analytics 234