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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 223
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Improving customer experience with business process monitoring

Dynatrace

Monitoring business processes is one thing organizations can do to help improve the key business processes that enable them to provide great customer experiences. Business process monitoring refers to continuously tracking and analyzing key performance indicators (KPIs) from relevant process milestones.

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Dynatrace and Red Hat expand enterprise observability to edge computing

Dynatrace

As an example, many retailers already leverage containerized workloads in-store to enhance customer experiences using video analytics or streamline inventory management using RFID tracking for improved security. Data is integrated seamlessly with Kubernetes topology. Signals are uniform, regardless of origin.

Retail 261
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Understand and replay Android app crashes with Session Replay

Dynatrace

From banking and retail to healthcare and government, nearly all industries have experienced a dramatic shift to mobile computing over the last decade. With Session Replay video-like recordings of all user sessions that end in a crash, developers can reproduce and fix crashes faster and keep their users satisfied and engaged.

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The value of business events: How IT can increase business agility

Dynatrace

It’s an important distinction; many business use cases won’t tolerate sampling or other resource-conservation approaches common to operational monitoring. Business events capture business data from anywhere; they can come from OneAgent, from real-user monitoring (RUM) sessions, from log files, or from external tools and data sources.

Analytics 229
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Transform digital experience in real-time using Experience Cloud ID from Adobe Analytics

Dynatrace

However, despite Marketing teams using the Adobe Experience Cloud ID to identify troublesome user sessions to pass along, the IT and App teams still have no idea how to search for this in their monitoring and troubleshooting tools. Real-world example: Retail banking.

Analytics 264
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2022 in review: New dashboards, Core Web Vitals enhancements, third-party tracking & more!

Speed Curve

Jumped into in-person events, and were so happy to catch up with some of you at SmashingConf and performance.now() (You can watch videos of my talk about performance budgets and Andy Davies' talk about third parties.). Lots of new videos! Expanded our test agent locations to bring you even more places to test from worldwide.