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Improving customer experience with business process monitoring

Dynatrace

A business process is a collection of related, usually structured tasks or steps, performed in sequence, that achieve a defined business goal. Tasks may be manual or automatic, and many business processes will include a combination of both. Make better decisions by providing managers with real-time data about the business.

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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 217
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The value of business events: How IT can increase business agility

Dynatrace

It’s an important distinction; many business use cases won’t tolerate sampling or other resource-conservation approaches common to operational monitoring. Business events capture business data from anywhere; they can come from OneAgent, from real-user monitoring (RUM) sessions, from log files, or from external tools and data sources.

Analytics 224
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Transform digital experience in real-time using Experience Cloud ID from Adobe Analytics

Dynatrace

However, despite Marketing teams using the Adobe Experience Cloud ID to identify troublesome user sessions to pass along, the IT and App teams still have no idea how to search for this in their monitoring and troubleshooting tools. Real-world example: Retail banking.

Analytics 264
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An Opinionated Guide to Performance Budgets

Speed Curve

You can then configure your monitoring tools to send you alerts – or even break the build, if you're testing in your staging environment – when your budgets are violated. For each of these metrics, I've included what type of tool you can use to track them: synthetic and/or real user monitoring (RUM). > Can I use it?

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What is real user monitoring (RUM)?

Dynatrace

Real user monitoring can help you catch these issues before they impact the bottom line. What is real user monitoring? Real user monitoring (RUM) is a performance monitoring process that collects detailed data about a user’s interaction with an application. How real user monitoring works.

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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

Digitizing internal processes can improve information flow and enhance collaboration among employees. However, digital transformation requires significant investment in technology infrastructure and processes. The 3–5-minute videos make it easy for teams to quickly learn how to do things at their own pace as they’re solving problems.

Strategy 172