article thumbnail

2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 229
article thumbnail

Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Multi-channel logistics.

Retail 211
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Event-Based Autoscaling: Ensuring Smooth Operations on Your Peak Days

DZone

Think about retailers gearing up for Black Friday, sports betting companies preparing for specific games, or marketing teams orchestrating major campaigns. Even retail giants like Amazon have faced customer dissatisfaction during events like Prime Day when the website couldn't handle the traffic.

Retail 169
article thumbnail

Leveraging ML-Based Anomaly Detection for 4G Networks Optimization

DZone

Artificial intelligence and machine learning already have some impressive use cases for industries like retail, banking, or transportation. All these areas are receiving the same amount of coverage — although cities and towns need more internet traffic, and forests require very little.

Network 130
article thumbnail

The new normal of digital experience delivery – lessons learned from monitoring mission-critical websites during COVID-19

Dynatrace

Over the last two month s, w e’ve monito red key sites and applications across industries that have been receiving surges in traffic , including government, health insurance, retail, banking, and media. The following day, a normally mundane Wednesday , traffic soared to 128,000 sessions.

Website 222
article thumbnail

COVID-19 and Digital Services: An Action Plan for the Unexpected

Dynatrace

While most government agencies and commercial enterprises have digital services in place, the current volume of usage — including traffic to critical employment, health and retail/eCommerce services — has reached levels that many organizations have never seen before or tested against. So how do you know what to prepare for?

Traffic 209
article thumbnail

Black Friday traffic exposes gaps in observability strategies

Dynatrace

What’s the problem with Black Friday traffic? If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. Why Black Friday traffic threatens customer experience. Peak loads can overload and crash retailer websites and derail customer interactions. Dynatrace news.

Traffic 200