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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Order processing workflow is triggered by customer orders.

Retail 202
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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 221
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COVID-19 and Digital Services: An Action Plan for the Unexpected

Dynatrace

While most government agencies and commercial enterprises have digital services in place, the current volume of usage — including traffic to critical employment, health and retail/eCommerce services — has reached levels that many organizations have never seen before or tested against. So how do you know what to prepare for?

Traffic 206
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Site reliability done right: 5 SRE best practices that deliver on business objectives

Dynatrace

Mobile retail e-commerce spending in the U. By automating and accelerating the service-level objective (SLO) validation process and quickly reacting to regressions in service-level indicators (SLIs), SREs can speed up software delivery and innovation. surpassed $387 billion in 2022, more than double the figure of three years earlier.

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Black Friday traffic exposes gaps in observability strategies

Dynatrace

What’s the problem with Black Friday traffic? If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. Why Black Friday traffic threatens customer experience. Peak loads can overload and crash retailer websites and derail customer interactions. Dynatrace news.

Traffic 191
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How to use Server Timing to get backend transparency from your CDN

Speed Curve

Looking at the industry benchmarks for US retailers , four well-known sites have backend times that are approaching – or well beyond – that threshold. Pagespeed Benchmarks - US Retail - LCP When you examine a waterfall, it's pretty obvious that TTFB is the long pole in the tent, pushing out render times for the page.

Servers 57
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How digital experience monitoring helps deliver business observability

Dynatrace

STM generates traffic that replicates the typical path or behavior of a user on a network to measure performance for example, response times, availability, packet loss, latency, jitter, and other variables). Endpoint monitoring (EM). What DEM and business observability mean for the bottom line.