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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Order processing workflow is triggered by customer orders.

Retail 198
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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 217
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Black Friday traffic exposes gaps in observability strategies

Dynatrace

What’s the problem with Black Friday traffic? If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. As Alois Reitbauer, chief technology strategist at Dynatrace, noted in 2020, organizations shouldn’t be caught off guard during Black Friday and other high-volume times.

Traffic 188
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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

Organizations in every industry are engaged in some form of digital transformation, integrating technology into all areas of the business. Digital tools and technologies provide a more efficient way of doing things. Digitizing internal processes can improve information flow and enhance collaboration among employees.

Strategy 172
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Five-nines availability: Always-on infrastructure delivers system availability during the holidays’ peak loads

Dynatrace

For retail organizations, peak traffic can be a mixed blessing. While high-volume traffic often boosts sales, it can also compromise uptimes. But as more organizations adopt cloud-native technologies and distribute workloads among multicloud environments, that goal seems harder to attain.

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Site reliability done right: 5 SRE best practices that deliver on business objectives

Dynatrace

Mobile retail e-commerce spending in the U. By automating and accelerating the service-level objective (SLO) validation process and quickly reacting to regressions in service-level indicators (SLIs), SREs can speed up software delivery and innovation. surpassed $387 billion in 2022, more than double the figure of three years earlier.

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How digital experience monitoring helps deliver business observability

Dynatrace

Digital experience monitoring is the practice of using tools and technologies to gather and evaluate metrics as a customer navigates an application to determine the quality of a user’s interaction with its digital touchpoints. What is digital experience monitoring? Endpoint monitoring (EM).