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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Order processing workflow is triggered by customer orders.

Retail 198
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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 217
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Black Friday traffic exposes gaps in observability strategies

Dynatrace

What’s the problem with Black Friday traffic? If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. Why Black Friday traffic threatens customer experience. Peak loads can overload and crash retailer websites and derail customer interactions. Dynatrace news.

Traffic 188
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How digital experience monitoring helps deliver business observability

Dynatrace

Digital experience monitoring (DEM) allows an organization to optimize customer experiences by taking into account the context surrounding digital experience metrics. What is digital experience monitoring? Primary digital experience monitoring tools.

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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

Digitizing internal processes can improve information flow and enhance collaboration among employees. However, digital transformation requires significant investment in technology infrastructure and processes. Previously, they had 12 tools with different traffic thresholds. Enhanced business operations. federal agency.

Strategy 172
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Five-nines availability: Always-on infrastructure delivers system availability during the holidays’ peak loads

Dynatrace

For retail organizations, peak traffic can be a mixed blessing. While high-volume traffic often boosts sales, it can also compromise uptimes. Complicating the situation further, increasingly connected services are pushing more data processing to the edge. Integrate infrastructure monitoring on a single AIOps platform.

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Site reliability done right: 5 SRE best practices that deliver on business objectives

Dynatrace

Mobile retail e-commerce spending in the U. The practice uses continuous monitoring and high levels of automation in close collaboration with agile development teams to ensure applications are highly available and perform without friction. As a result, site reliability has emerged as a critical success metric for many organizations.