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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers.

Retail 221
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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Technology to the rescue? That lesson remains important.

Retail 202
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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. Cyberthreats are a common source of application disruptions and performance degradations.

Retail 167
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Penetration Testing: What Is the Future Technology?

DZone

It provides an insightful example: " Cybercriminals load malicious code onto retailers' websites to steal shoppers' credit card details, with 4,800+ unique websites compromised on average every month. It is no surprise that web attacks rose by 56% in the last year alone, reports Norton's 2019 Internet Security Threat Report.

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Dynatrace Named a Leader and Positioned Furthest for Vision and Highest in Execution in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring and Observability

Dynatrace

The growing need for observability in digital transformation Digital transformation and the ubiquitous adoption of multicloud and cloud-native technologies have made observability mandatory. Director of infrastructure, software sector “ Strong technology and stronger people. Dynatrace was recognized as Compuware from 2010-2014.

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Causal AI use cases for modern observability that can transform any business

Dynatrace

And while generative AI was much hyped in 2023, the deterministic quality of causal AI—which determines the precise root cause of an issue—is a key foundation for reliable recommendations that emerge from generative AI technologies. Retailers can analyze how factors such as demand, competition, and market trends affect pricing.

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Black Friday traffic exposes gaps in observability strategies

Dynatrace

If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. As Alois Reitbauer, chief technology strategist at Dynatrace, noted in 2020, organizations shouldn’t be caught off guard during Black Friday and other high-volume times. In the U.S., Following record-breaking growth of 31.8%

Traffic 191