article thumbnail

2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 226
article thumbnail

The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. Increasingly, consumers want an omnichannel experience.

Retail 171
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Frictionless retail: A pandemic imperative for IT

Dynatrace

For most who work in the retail sector, the pandemic has been an unwelcome test of our ability to cope with disruption. In eight months, retailers offering curbside pickup increased from 7% to 44%, reflecting rapidly changing consumer preferences. Do pages load quickly and without error, whether web or mobile? Dynatrace news.

Retail 133
article thumbnail

What Are the Top Business Advantages of Mobile App Development?

Tech News Gather

Mobile devices are the best tool for communication. After this pandemic, the number of people spending time on mobile devices increases to large numbers. As per the future estimates, the industry of mobile apps is growing, and it will continue to grow to $100 billion. Transform the experience of retail business.

Mobile 52
article thumbnail

Accelerating digital transformation for financial services companies with a unified observability platform

Dynatrace

Expanding customer value while reducing costs Further, the retail financial services landscape is increasingly competitive. A recent report indicated that more than half of mobile banking users would be likely to switch banks if another institution offered additional features in its mobile app. Yet resources remain scarce.

FinTech 198
article thumbnail

Role of AI in Mobile App Development

Tech News Gather

AI is a broad branch of computer engineering that creates smart machines and software through machine learning, deep learning, and natural language processing. On the other hand, revenue from mobile apps will be more than $613 billion by 2025, showing how intertwined these two sectors already are.

Mobile 52
article thumbnail

LATAM COVID-19 readiness

Dynatrace

Mobile apps in place of in-person contact. Here, I want to demonstrate how some of our Dynatrace customers in LATAM are using our platform to adapt, change and improve their processes to confront this unique situation with case study examples from various industries: 1. Increased demand for specific products and mission-critical apps.

Retail 180