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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 225
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Why Continuous Performance Testing for Retail Apps Matters

DZone

The retail industry has been actively adopting digital transformation in order to provide a better user experience. According to current trends, the reliance on digital channels has been enormous, placing them at the core of all significant online retail operations. The answer is "digital confidence.".

Retail 245
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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. Increasingly, consumers want an omnichannel experience.

Retail 171
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Five questions with Forrester Analyst: The state of the UK Retail landscape

Dynatrace

For retail, in particular, the crisis has forced many to accelerate the execution of strategic plans for digital customer experience and operational excellence. Consumers may be more likely to interact more “digitally” with brands going forward, and online sales are expected to make up a greater proportion of overall retail sales.

Retail 182
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Faster crash analysis for mobile apps

Dynatrace

Mobile app crashes are among the most impactful events that users can experience on their mobile devices. Avoiding mobile app crashes isn’t always possible because certain conditions can’t easily be anticipated. There are two phases to getting mobile crashes under control: Finding the relevant crashes.

Mobile 246
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Frictionless retail: A pandemic imperative for IT

Dynatrace

For most who work in the retail sector, the pandemic has been an unwelcome test of our ability to cope with disruption. In eight months, retailers offering curbside pickup increased from 7% to 44%, reflecting rapidly changing consumer preferences. Do pages load quickly and without error, whether web or mobile? Dynatrace news.

Retail 133
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Ensure great customer experience on your mobile app by monitoring key user actions

Dynatrace

From their favorite retailer to their favorite restaurant, today’s customers place great value on every interaction they have with a brand. Consequently, each interaction they have with your mobile app is a make-or-break opportunity for your business to drive lasting customer loyalty. Dynatrace news.

Mobile 181