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Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

The current administration’s increased commitment to improving the digital CX is heartening, but agencies will never know how they are doing if they can’t measure system performance. This memo arrives at a time when citizen satisfaction with U.S. government services has reached a general decline in recent years. down from a high of 72.3

Metrics 222
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Happy 15th Birthday Amazon S3 -- the service that started it all

All Things Distributed

Back when S3 launched on March 14, 2006 (also known as “Pi Day” to some), iPhones didn’t exist, neither did tweets or likes, Facebook was still only used by a few colleges and universities, and you couldn’t hail a ride or order lunch with an app. We had to rethink everything previously known about building scalable systems.

Ecommerce 216
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Fallacy #8: The network is homogeneous

Particular Software

Around 2005 or 2006, it wasn’t so bad. From Udi Dahan's free Distributed Systems Design Fundamentals video course Semantic interoperability The true challenge of non-homogenous networks lies in semantic interoperability. Consider for a moment a software system for a hospital emergency room. How do we integrate these two systems?

Network 98
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Moving my US tech job to Australia

Brendan Gregg

I moved to the US in 2006 as there were many more opportunities there, especially in kernel engineering and performance. Last year I published [Systems Performance 2nd Edition], which I wrote from my home office with help from remote contributors. Another reason is that the tech market became stronger in Australia. link]. -->

Google 144
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Allez, rendez-vous à Paris – An AWS Region is coming to France!

All Things Distributed

French organizations were amongst the first to use AWS when we launched in 2006. Within the thousands of businesses using AWS in France, we count enterprises such as Schneider Electric, Lafarge and Dassault Systemes as customers as well as CAC40, multinational bank, Societe Generale Group. We don’t plan to slow down or stop there.

AWS 166
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Spring Systems Conferences

All Things Distributed

The programs for 2 conferences with mainly operating and distributed systems contributions are online now: 1st EuroSys Conference, April 18-21, 2006, Leuven, Belgium 3rd Symposium on Networked Systems Design & Implementation (NSDI’06), May 8-10, 2006, San Jose, CA With 58 papers between the two conferences the systems research field appears to (..)

Systems 60
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An Unbelievable Demo

Brendan Gregg

tools (2006). However, I was doing training and consulting for Sun, helping their customers with system administration and performance. Perhaps there was some internal project that was consuming all their DTrace expertise? DTraceToolkit v0.96 As I wasn't a Sun Microsystems employee I wasn't privy to Sun's internal projects.