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Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

The five key metrics to improve customer satisfaction To help turn this around, Dynatrace makes available its unified observability platform, which captures all CX interactions and transactions in an automated, intelligent manner – including user session replays. down from a high of 72.3

Metrics 216
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Happy 15th Birthday Amazon S3 -- the service that started it all

All Things Distributed

Back when S3 launched on March 14, 2006 (also known as “Pi Day” to some), iPhones didn’t exist, neither did tweets or likes, Facebook was still only used by a few colleges and universities, and you couldn’t hail a ride or order lunch with an app. We had to rethink everything previously known about building scalable systems.

Ecommerce 216
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Moving my US tech job to Australia

Brendan Gregg

I moved to the US in 2006 as there were many more opportunities there, especially in kernel engineering and performance. There is also a wider variety of roles available. Last year I published [Systems Performance 2nd Edition], which I wrote from my home office with help from remote contributors. various anecdotes: [link].

Google 144
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Why Waits Alone Are Not Enough

SQL Performance

The queues component of our methodology comes from Performance Monitor counters, which provide a view of system performance from a resource standpoint.". However, some seem to have missed Davidson's point regarding the importance of resources and rely almost entirely on waits to present a picture of query performance and system health.

Tuning 115
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Proposal for a Realtime Carbon Footprint Standard

Adrian Cockcroft

The challenge is that accurate data isn’t available immediately, and cloud providers currently only provide monthly carbon data, with several months lag. The usual technique for modeling fuzzy systems is Monte Carlo analysis, which computes with distributions rather than precise values.

Energy 52
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Allez, rendez-vous à Paris – An AWS Region is coming to France!

All Things Distributed

As a result, we have opened 35 Availability Zones (AZs), across 13 AWS Regions worldwide. French organizations were amongst the first to use AWS when we launched in 2006. After the launch of the French region there will be 10 Availability Zones in Europe. The new region in France will be ready for customers to use in 2017.

AWS 166
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An Unbelievable Demo

Brendan Gregg

tools (2006). However, I was doing training and consulting for Sun, helping their customers with system administration and performance. So back then in Australia you could find amazing engineers doing whatever roles were available. Perhaps there was some internal project that was consuming all their DTrace expertise?