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Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

If they encounter delays during the form-filling process or the final “Click here to submit application or purchase” stage, it will lead to a negative CX. Then, they should investigate the source of the abandoned task: Which stages of the process are slow or confusing for users, to the point where they quit in frustration?

Metrics 220
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Dynatrace PurePath 4 integrates OpenTelemetry and the latest cloud-native technologies and provides analytics and AI at scale

Dynatrace

The rapidly evolving digital landscape is one important factor in the acceleration of such transformations – microservices architectures, service mesh, Kubernetes, Functions as a Service (FaaS), and other technologies now enable teams to innovate much faster. New cloud-native technologies make observability more important than ever….

Analytics 159
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Tasktop joins Planview!

Tasktop

It was gratifying to see customers publicly state that we helped their businesses navigate the pandemic and beyond, establishing them as technology leaders and innovators. This makes planning and decision-making a process that is divorced from development capacity, which causes constant friction and overload on development teams.

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Moving my US tech job to Australia

Brendan Gregg

I moved to the US in 2006 as there were many more opportunities there, especially in kernel engineering and performance. While tech workers are well suited for remote work (savvy with communications technologies) there are benefits with office work, and I don't think remote work is for everyone. Making it Work.

Google 144
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The psychology of site speed and human happiness

Speed Curve

At any given moment, there are three types of memory processing at work in your brain: Sensory memory Short-term memory Working memory (There's also long-term memory, but it doesn't really come into play here.) Our need to feel in control – Being forced to wait makes us feel powerless and frustrated.

Speed 133
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A survival strategy for the digital transformation

All Things Distributed

Digitalization allows even the smallest companies to think big because it puts technology into their hands that was previously hard to access and too costly to acquire. But adopting modern technologies alone is not enough to win the market battle. Today, cooking must be convenient, fast, and healthy.

Strategy 109
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Eye-Tracking In Mobile UX Research

Smashing Magazine

Since then, technology has evolved, and what started with naked-eye observations has become a sophisticated and accurate technology to measure eye movements. Eye-tracking is nothing but new, but recent developments in technology made the methodology accessible to businesses of all sizes. “. Mobile UX Research.

Mobile 112