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Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

If they encounter delays during the form-filling process or the final “Click here to submit application or purchase” stage, it will lead to a negative CX. Then, they should investigate the source of the abandoned task: Which stages of the process are slow or confusing for users, to the point where they quit in frustration?

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Moving my US tech job to Australia

Brendan Gregg

I moved to the US in 2006 as there were many more opportunities there, especially in kernel engineering and performance. It's been a slow process, but I've been figuring out how to become more productive each day. (Disclaimer: Netflix is an exception, as they have been great with visa workers including myself).

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Back-to-Basics Weekend Reading - Machine Learning

All Things Distributed

At Amazon machine learning has been key to many of our business processes, from recommendations to fraud detection, from inventory levels to book classification to abusive review detection. Pintelas, Artificial Intelligence Review 26:159–190 (2006). Kotsiantis, I. Zaharakis, and P.

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The psychology of site speed and human happiness

Speed Curve

At any given moment, there are three types of memory processing at work in your brain: Sensory memory Short-term memory Working memory (There's also long-term memory, but it doesn't really come into play here.) Our need to feel in control – Being forced to wait makes us feel powerless and frustrated.

Speed 134
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Stuff The Internet Says On Scalability For August 31st, 2018

High Scalability

In other words, this new Snowball variant isn’t about processing data on-prem, it’s about making Snowball a better on-ramp to AWS. Woods and Hollnagel, 2006). Stacy Horn : In those days journalists wrote that I started Echo to provide a safe place for women on the Net.

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A survival strategy for the digital transformation

All Things Distributed

Since 2006, Amazon Web Services has introduced far more than 2,500 new services and features, and around 90% of them were the result of wishes articulated directly by customers. We found out that by organizing our innovation efforts around customers' needs, we could innovate very fast. Today, cooking must be convenient, fast, and healthy.

Strategy 109
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Moving my US tech job to Australia

Brendan Gregg

I moved to the US in 2006 as there were many more opportunities there, especially in kernel engineering and performance. It's been a slow process, but I've been figuring out how to become more productive each day. (Disclaimer: Netflix is an exception, as they have been great with visa workers including myself.)

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