article thumbnail

The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. Increasingly, consumers want an omnichannel experience.

Retail 162
article thumbnail

Five questions with Forrester Analyst: The state of the UK Retail landscape

Dynatrace

For retail, in particular, the crisis has forced many to accelerate the execution of strategic plans for digital customer experience and operational excellence. Consumers may be more likely to interact more “digitally” with brands going forward, and online sales are expected to make up a greater proportion of overall retail sales.

Retail 182
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Frictionless retail: A pandemic imperative for IT

Dynatrace

For most who work in the retail sector, the pandemic has been an unwelcome test of our ability to cope with disruption. In eight months, retailers offering curbside pickup increased from 7% to 44%, reflecting rapidly changing consumer preferences. Do pages load quickly and without error, whether web or mobile? Dynatrace news.

Retail 132
article thumbnail

Accelerating digital transformation for financial services companies with a unified observability platform

Dynatrace

Expanding customer value while reducing costs Further, the retail financial services landscape is increasingly competitive. A recent report indicated that more than half of mobile banking users would be likely to switch banks if another institution offered additional features in its mobile app. Yet resources remain scarce.

FinTech 185
article thumbnail

RSA Guide 2023: Cloud application security remains core challenge for organizations

Dynatrace

Application vulnerabilities remain a key concern Application vulnerabilities—weaknesses or flaws in software applications that malicious attackers can use to exploit IT systems—exist in any type of software, including web and mobile applications. But organizations face barriers to this convergence.

Cloud 180
article thumbnail

Institutional Innovation - I Have a Dream

Edge Perspectives

Let me start by clarifying that the transformation I’m focused on isn’t the transformation involved in moving from one business to another (let’s say, moving from being a retailer to becoming a clothing manufacturer). Growth: Shift from make or buy to mobilize. To accelerate learning, companies will need to unbundle.

article thumbnail

Site reliability done right: 5 SRE best practices that deliver on business objectives

Dynatrace

Mobile retail e-commerce spending in the U. By automating and accelerating the service-level objective (SLO) validation process and quickly reacting to regressions in service-level indicators (SLIs), SREs can speed up software delivery and innovation. The volume of travel spending booked online is expected to reach nearly $1.5