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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 225
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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. This further expands an already complex attack surface.

Retail 171
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Pioneering customer-centric pricing models: Decoding ingest-centric vs. answer-centric pricing

Dynatrace

This data overload also prevents customer-centric pricing models as users consider cost-effective technology platforms. Customers experience delayed time to value from the data they’re ingesting as they must take additional steps to make the data useful for troubleshooting and analysis, such as re-indexing. A prominent U.S.

Retail 241
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Causal AI use cases for modern observability that can transform any business

Dynatrace

And while generative AI was much hyped in 2023, the deterministic quality of causal AI—which determines the precise root cause of an issue—is a key foundation for reliable recommendations that emerge from generative AI technologies. Retailers can analyze how factors such as demand, competition, and market trends affect pricing.

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The Rise of ESRI Application Developers: Leveraging GIS Technology for Enhanced Decision-Making

Tech News Gather

Introduction In today’s data-driven world, Geographic Information System (GIS) technology plays a pivotal role in numerous industries, revolutionizing decision-making processes and providing valuable insights into spatial data. These applications can range from simple map viewers to complex spatial analysis tools.

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Improving customer experience with business process monitoring

Dynatrace

As organizations continue to undergo digital transformations, more and more of their business processes are dependent on increasingly complex digital technologies. Business process monitoring examples: A retail use case It can be helpful to put business processes in the context of a specific type of business or industry.

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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

Organizations in every industry are engaged in some form of digital transformation, integrating technology into all areas of the business. Digital tools and technologies provide a more efficient way of doing things. However, digital transformation requires significant investment in technology infrastructure and processes.

Strategy 179