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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Technology to the rescue? That lesson remains important.

Retail 202
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What is digital transformation? How to transform your business strategy

Dynatrace

Digital transformation is the integration of digital technology into all areas of a business. Many organizations — particularly those in the securities and investment services, banking, and retail sectors — have also targeted customer experience enhancements. Legacy technology is often a major barrier to digital transformation.

Strategy 194
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Causal AI use cases for modern observability that can transform any business

Dynatrace

And while generative AI was much hyped in 2023, the deterministic quality of causal AI—which determines the precise root cause of an issue—is a key foundation for reliable recommendations that emerge from generative AI technologies. Retailers can analyze how factors such as demand, competition, and market trends affect pricing.

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To understand the risks posed by AI, follow the money

O'Reilly

It’s difficult to argue with David Collingridge’s influential thesis that attempting to predict the risks posed by new technologies is a fool’s errand. We ought to heed Collingridge’s warning that technology evolves in uncertain ways. But how much greater are the risks for the next generation of AI systems?

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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

Organizations in every industry are engaged in some form of digital transformation, integrating technology into all areas of the business. Digital transformation strategies are fundamentally changing how organizations operate and deliver value to customers. Digital tools and technologies provide a more efficient way of doing things.

Strategy 175
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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. This further expands an already complex attack surface.

Retail 167
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Intelligent, context-aware AI analytics for all your custom metrics

Dynatrace

Choose your monitoring strategy (i.e., This gives you all the benefits of a metric storage system, including exploring and charting metrics, building dashboards, and alerting on anomalies. Let’s take the example of a globally distributed retailer that collects revenue measurements every minute for all its shops worldwide.

Metrics 245