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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. While digital experience has many facets, transaction speed usually ranks among the most important. From first to lasting impressions But there’s more to digital experience than speed.

Retail 208
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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 226
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How SAP accelerates ServiceNow adoption with Dynatrace

Dynatrace

The continued growth of e-commerce has led to digital transformation moving at unprecedented speeds, as retailers compete for the attention of over 2.1 But as online stores have expanded, they’ve become more complex, and so has the technology underpinning them. billion online shoppers. The rise of cloud complexity.

Retail 226
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Massively speed up OneAgent lifecycle management with the enhanced REST API (Preview)

Dynatrace

All this can be done centrally from your Dynatrace cluster, regardless if you’re monitoring physical hosts, AWS EC2 server instances, services running in Kubernetes Pods, virtual machines under VMware, or any supported operating system or technology that can be monitored using Dynatrace. A few customer use cases.

Speed 133
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Five-nines availability: Always-on infrastructure delivers system availability during the holidays’ peak loads

Dynatrace

For retail organizations, peak traffic can be a mixed blessing. But as more organizations adopt cloud-native technologies and distribute workloads among multicloud environments, that goal seems harder to attain. The nightmare scenario for online retailers during peak periods, such as Black Friday and Cyber Monday, is a system crash.

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What is digital transformation? How to transform your business strategy

Dynatrace

Digital transformation is the integration of digital technology into all areas of a business. The COVID-19 pandemic accelerated the speed at which organizations digitally transform — especially in industries such as eCommerce and healthcare — as expectations for a great customer experience dramatically increased.

Strategy 200
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Site reliability done right: 5 SRE best practices that deliver on business objectives

Dynatrace

Mobile retail e-commerce spending in the U. Microservices-based architectures and software containers enable organizations to deploy and modify applications with unprecedented speed. As a result, site reliability has emerged as a critical success metric for many organizations. trillion by 2027, up from $800 billion in 2021.