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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 230
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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Order processing workflow is triggered by customer orders.

Retail 211
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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. Increasingly, consumers want an omnichannel experience.

Retail 174
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Improving customer experience with business process monitoring

Dynatrace

A business process is a collection of related, usually structured tasks or steps, performed in sequence, that achieve a defined business goal. Tasks may be manual or automatic, and many business processes will include a combination of both. Make better decisions by providing managers with real-time data about the business.

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Extend business observability: Extract business events from online databases (Part 1)

Dynatrace

But existing business intelligence (BI) tools often lack the broad context, ease of data access, and real-time insights needed to understand and improve customer experience and complex business processes. The key challenges include: Business data is often difficult to access, resulting in fragile data pipelines.

Database 233
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The value of business events: How IT can increase business agility

Dynatrace

Business events are a special class of events, new to Business Analytics; together with Grail, our data lakehouse, they provide the precision and advanced analytics capabilities required by your most important business use cases. What are business events? This diagram shows a few examples of business events.

Analytics 234
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Extend business observability: Extract business events from online databases (Part 1)

Dynatrace

But existing business intelligence (BI) tools often lack the broad context, ease of data access, and real-time insights needed to understand and improve customer experience and complex business processes. The key challenges include: Business data is often difficult to access, resulting in fragile data pipelines.

Database 130