article thumbnail

2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 217
article thumbnail

Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Multi-channel logistics.

Retail 198
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Event-Based Autoscaling: Ensuring Smooth Operations on Your Peak Days

DZone

In today’s world, companies often find themselves grappling with unpredictable surges in workloads, especially during pivotal events. Think about retailers gearing up for Black Friday, sports betting companies preparing for specific games, or marketing teams orchestrating major campaigns.

Retail 169
article thumbnail

The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. It’s no longer a one-day event. Increasingly, consumers want an omnichannel experience.

Retail 164
article thumbnail

Extend business observability: Extract business events from online databases (Part 1)

Dynatrace

Dynatrace business events address these systemic problems, delivering real-time business observability to business and IT teams with the precision and context required to support data-driven decisions and improve business outcomes. Business data often lacks IT context, which prevents effective BizOps collaboration.

Database 223
article thumbnail

The value of business events: How IT can increase business agility

Dynatrace

Business events are a special class of events, new to Business Analytics; together with Grail, our data lakehouse, they provide the precision and advanced analytics capabilities required by your most important business use cases. What are business events? This diagram shows a few examples of business events.

Analytics 224
article thumbnail

Extend business observability: Extract business events from online databases (Part 1)

Dynatrace

Dynatrace business events address these systemic problems, delivering real-time business observability to business and IT teams with the precision and context required to support data-driven decisions and improve business outcomes. In part two of this blog series, you’ll see how we approached the Database Business Events Stream solution.

Database 130