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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. Order processing workflow is triggered by customer orders.

Retail 202
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Improving customer experience with business process monitoring

Dynatrace

A business process is a collection of related, usually structured tasks or steps, performed in sequence, that achieve a defined business goal. Tasks may be manual or automatic, and many business processes will include a combination of both. Make better decisions by providing managers with real-time data about the business.

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Frictionless retail: A pandemic imperative for IT

Dynatrace

For most who work in the retail sector, the pandemic has been an unwelcome test of our ability to cope with disruption. In eight months, retailers offering curbside pickup increased from 7% to 44%, reflecting rapidly changing consumer preferences. Let’s illustrate a simple use case for a retail outlet. Dynatrace news.

Retail 133
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Pioneering customer-centric pricing models: Decoding ingest-centric vs. answer-centric pricing

Dynatrace

As a result, IT organizations are overwhelmed as they strive to balance cost control processes with ensuring that their respective organizations have access to all the data required for their various use cases. Consequently, the company’s mean time to identify (MTTI) and mean time to resolve (MTTR) during peak retail seasons was too slow.

Retail 236
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How SAP accelerates ServiceNow adoption with Dynatrace

Dynatrace

The continued growth of e-commerce has led to digital transformation moving at unprecedented speeds, as retailers compete for the attention of over 2.1 Retailers are increasingly adopting multicloud strategies to gain the agility required to succeed. billion online shoppers. The rise of cloud complexity. A fully automated future.

Retail 220
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Black Friday traffic exposes gaps in observability strategies

Dynatrace

If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. Peak loads can overload and crash retailer websites and derail customer interactions. Customer experience has become paramount for retailers, as visitors demand instant responses — especially during times of high volume.

Traffic 191
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Causal AI use cases for modern observability that can transform any business

Dynatrace

Software project managers can optimize development processes by analyzing workflow data, such as development time, code commits, and testing phases. Retailers can analyze how factors such as demand, competition, and market trends affect pricing. Government.