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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Technology to the rescue?

Retail 198
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The keys to helping retailers with Black Friday preparation for exceptional customer experiences

Dynatrace

For retailers, the countdown to the holidays has begun, even if it’s still six months away. Black Friday preparation is the culmination of retailers’ efforts to attract and sustain customer relationships during the holiday season and beyond. Cyberthreats are a common source of application disruptions and performance degradations.

Retail 165
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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

Digital transformation strategies are fundamentally changing how organizations operate and deliver value to customers. Some of the benefits organizations seek from digital transformation journeys include the following: Increased DevOps automation and efficiency. Improved customer experience. Competitive advantage. federal agency.

Strategy 172
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Black Friday traffic exposes gaps in observability strategies

Dynatrace

If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. Peak loads can overload and crash retailer websites and derail customer interactions. Customer experience has become paramount for retailers, as visitors demand instant responses — especially during times of high volume.

Traffic 188
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What is digital transformation? How to transform your business strategy

Dynatrace

Through it all, best practices such as AIOps and DevSecOps have enabled IT teams to efficiently and securely transform. As the analyst firm noted, organizations increasingly realize that digital capability is at the heart of execution, whether that’s to offer new products and services, minimize risk, or improve operational efficiency.

Strategy 191
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What is FinOps? How to keep cloud spend in check

Dynatrace

FinOps is a cloud financial management philosophy and practice that strives to control the cost of cloud adoption strategies without restricting the scope of cloud resources. FinOps helps engineering, development, finance, and business teams meet critical key performance indicators (KPIs) and fulfill service-level agreements.

Cloud 192
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Accelerating digital transformation for financial services companies with a unified observability platform

Dynatrace

Expanding customer value while reducing costs Further, the retail financial services landscape is increasingly competitive. Given current economic uncertainties, financial services firms must follow strategies that maximize their chances of growing revenue while reducing costs. Yet resources remain scarce.

FinTech 189