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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 220
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Improving customer experience with business process monitoring

Dynatrace

Monitoring business processes is one thing organizations can do to help improve the key business processes that enable them to provide great customer experiences. Business process monitoring refers to continuously tracking and analyzing key performance indicators (KPIs) from relevant process milestones.

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Faster crash analysis for mobile apps

Dynatrace

To be ready to deal with crashes, you need a monitoring solution that alerts you to critical events, provides you with an overview of crash events, and enables you to quickly resolve issues that contribute to crashes. Instantaneous crash analysis. That’s why we also improved the information density of the crash analysis pages.

Mobile 245
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Conducting log analysis with an observability platform and full data context

Dynatrace

Modern organizations ingest petabytes of data daily, but legacy approaches to log analysis and management cannot accommodate this volume of data. Traditional log analysis evaluates logs and enables organizations to mitigate myriad risks and meet compliance regulations. Grail enables 100% precision insights into all stored data.

Analytics 187
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Dynatrace Named a Leader and Positioned Furthest for Vision and Highest in Execution in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring and Observability

Dynatrace

Dynatrace also named a Gartner Customers’ Choice Customers also named Dynatrace a Customers’ Choice in the latest Gartner® Peer Insights™ Voice of the Customer: Application Performance Monitoring report, from November 2022. In these two reports, Dynatrace is the only provider to be recognized as a Leader and as a Customers’ Choice.

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Pioneering customer-centric pricing models: Decoding ingest-centric vs. answer-centric pricing

Dynatrace

What stands out as an imperative now is the urgent need for vendors to shift their focus back to customers and resist the temptation to capitalize on the growing demand for extensive data management and monitoring in complex IT environments. A prominent U.S. Slow reaction times, in turn, caused failed customer transactions.

Retail 236
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How digital experience monitoring helps deliver business observability

Dynatrace

Digital experience monitoring (DEM) allows an organization to optimize customer experiences by taking into account the context surrounding digital experience metrics. What is digital experience monitoring? Primary digital experience monitoring tools.