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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 221
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Improving customer experience with business process monitoring

Dynatrace

Monitoring business processes is one thing organizations can do to help improve the key business processes that enable them to provide great customer experiences. Business process monitoring refers to continuously tracking and analyzing key performance indicators (KPIs) from relevant process milestones.

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Dynatrace Named a Leader and Positioned Furthest for Vision and Highest in Execution in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring and Observability

Dynatrace

The growing need for observability in digital transformation Digital transformation and the ubiquitous adoption of multicloud and cloud-native technologies have made observability mandatory. Additionally, we’ve been able to unify dev teams and business teams to set and monitor metrics around user interaction with our sites.”

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How digital experience monitoring helps deliver business observability

Dynatrace

Digital experience monitoring (DEM) allows an organization to optimize customer experiences by taking into account the context surrounding digital experience metrics. What is digital experience monitoring? Primary digital experience monitoring tools.

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Pioneering customer-centric pricing models: Decoding ingest-centric vs. answer-centric pricing

Dynatrace

This data overload also prevents customer-centric pricing models as users consider cost-effective technology platforms. Customers experience delayed time to value from the data they’re ingesting as they must take additional steps to make the data useful for troubleshooting and analysis, such as re-indexing. A prominent U.S.

Retail 237
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Causal AI use cases for modern observability that can transform any business

Dynatrace

And while generative AI was much hyped in 2023, the deterministic quality of causal AI—which determines the precise root cause of an issue—is a key foundation for reliable recommendations that emerge from generative AI technologies. Retailers can analyze how factors such as demand, competition, and market trends affect pricing.

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Extend business observability: Extract business events from online databases (Part 1)

Dynatrace

Additionally, Dynatrace business events enable organizations to explore and analyze large, long-term data sets without pre-indexing, which allows for flexible and comprehensive data analysis. Once the data is in Grail, it can be transformed, queried, reported to dashboards, and more.

Database 226