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Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

They are designing and overseeing websites in which experiences and transactions are seamless, easy to navigate, and quickly completed – whether on a desktop, laptop, tablet, or smartphone. The website satisfaction score is 69, which is also on the decline. Subsequently, users now expect this from government agencies. Page load time.

Metrics 223
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Tech Transforms podcast: How one federal agency is embracing AI to support and empower its cyber workforce

Dynatrace

Learn more about harnessing AIOps for seamless services in agency operations in the free eBook. Listen and subscribe on our website , or your favorite podcast platform, and leave us a review ! You don’t really gain the efficiencies or the objectives that you need to be [gaining].” Download now!

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Tech Transforms podcast: How federal agencies can maximize the value of “data as the new oil”

Dynatrace

Discover more about achieving zero trust in federal agencies in the free ebook: The Game-Changing Role of Observability in Achieving Zero Trust Read now! Listen and subscribe on our website , or your favorite podcast platform, and leave us a review ! But when risk is low, rigor should be low. Because rigor creates friction.

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Tech Transforms podcast: The path forward for AI in the government

Dynatrace

Discover the best practices for developing an ideal AIOps strategy in your agency in the free ebook: Harnessing AIOPs for seamless services in agency operations Read now! Listen and subscribe on our website , or your favorite podcast platform, and leave us a review ! and/or its affiliates in the U.S.

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Privacy controls and barriers to session replay

Dynatrace

Session replay is a real user monitoring technology that creates video-like recordings — or snapshots — of how users navigate and interact with a company’s website or mobile application. Would it be the third-party vendor or the owner of the website or mobile application? Who would be held accountable?

Analytics 201
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Meet Touch Design For Mobile Interfaces, A New Smashing Book By Steven Hoober

Smashing Magazine

Print + eBook. Print + eBook. $. Get Print + eBook. Get the eBook. Get the eBook. Chapter 9 describes ways we can consider likely problems when planning the design of our apps and websites. The eBook is available right away (PDF, ePUB, Amazon Kindle). Print + eBook. Print + eBook. $.

Mobile 87
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Touch Design For Mobile Interfaces: Defining Mobile Devices (Excerpt)

Smashing Magazine

Remember that mobile networks are not the same as Wi-Fi, so carry a spare SIM and switch that out occasionally, especially during tests of whether your app or website operates properly. The templates are included in the eBook as well!). Print + eBook. Print + eBook. $. Get Print + eBook. Get the eBook.

Mobile 104