article thumbnail

Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Multi-channel logistics.

Retail 202
article thumbnail

Improving customer experience with business process monitoring

Dynatrace

Monitoring business processes is one thing organizations can do to help improve the key business processes that enable them to provide great customer experiences. Business process monitoring refers to continuously tracking and analyzing key performance indicators (KPIs) from relevant process milestones.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Dynatrace Named a Leader and Positioned Furthest for Vision and Highest in Execution in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring and Observability

Dynatrace

Dynatrace also named a Gartner Customers’ Choice Customers also named Dynatrace a Customers’ Choice in the latest Gartner® Peer Insights™ Voice of the Customer: Application Performance Monitoring report, from November 2022. In these two reports, Dynatrace is the only provider to be recognized as a Leader and as a Customers’ Choice.

article thumbnail

What is real user monitoring (RUM)?

Dynatrace

Real user monitoring can help you catch these issues before they impact the bottom line. What is real user monitoring? Real user monitoring (RUM) is a performance monitoring process that collects detailed data about a user’s interaction with an application. Real user monitoring collects data on a variety of metrics.

article thumbnail

Black Friday traffic exposes gaps in observability strategies

Dynatrace

If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. Peak loads can overload and crash retailer websites and derail customer interactions. Customer experience has become paramount for retailers, as visitors demand instant responses — especially during times of high volume.

Traffic 191
article thumbnail

Causal AI use cases for modern observability that can transform any business

Dynatrace

Traditional monitoring provides correlations between events, but causal AI goes further by inferring the probabilistic causal relationships between them. Software project managers can optimize development processes by analyzing workflow data, such as development time, code commits, and testing phases. Government.

article thumbnail

Pioneering customer-centric pricing models: Decoding ingest-centric vs. answer-centric pricing

Dynatrace

What stands out as an imperative now is the urgent need for vendors to shift their focus back to customers and resist the temptation to capitalize on the growing demand for extensive data management and monitoring in complex IT environments. Enhanced code-level visibility. A prominent U.S. Increased data ingestion at reduced costs.

Retail 236