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Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

The five key metrics to improve customer satisfaction To help turn this around, Dynatrace makes available its unified observability platform, which captures all CX interactions and transactions in an automated, intelligent manner – including user session replays. When combined, key metrics will generate an accurate CX index score.

Metrics 214
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What is observability? Not just logs, metrics and traces

Dynatrace

In IT and cloud computing, observability is the ability to measure a system’s current state based on the data it generates, such as logs, metrics, and traces. If you’ve read about observability, you likely know that collecting the measurements of logs, metrics, and distributed traces are the three key pillars to achieving success.

Metrics 363
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How platform engineering and IDP observability can accelerate developer velocity

Dynatrace

The pair showed how to track factors including developer velocity, platform adoption, DevOps research and assessment metrics, security, and operational costs. Furthermore, OneAgent observes and gathers all remaining workload logs, metrics, traces, and events. Intelligent monitoring is also crucial.

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What is cloud monitoring? How to improve your full-stack visibility

Dynatrace

With more organizations taking the multicloud plunge, monitoring cloud infrastructure is critical to ensure all components of the cloud computing stack are available, high-performing, and secure. These next-generation cloud monitoring tools present reports — including metrics, performance, and incident detection — visually via dashboards.

Cloud 222
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Protecting critical infrastructure and services: Ensure efficient, accurate information delivery this election year

Dynatrace

In contrast, observability enables teams to understand a system’s internal state by analyzing the data it generates, including logs, metrics, and traces. Discover more about establishing zero trust practices in government agencies with the free ebook: Achieve zero trust with observability.

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APRA CPS 230 compliance, explained

Dynatrace

Enhanced customer confidence through excellent service availability. Unified observability is the ability to know how systems and infrastructure are performing based on the data they generate, such as logs, metrics, and traces. Availability Observability helps banks meet availability SLAs for mission-critical services.

Cloud 221
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Observability vs. monitoring: What’s the difference?

Dynatrace

Monitoring focuses on watching specific metrics. Observability is the ability to understand a system’s internal state by analyzing the data it generates, such as logs, metrics, and traces. For example, we can actively watch a single metric for changes that indicate a problem — this is monitoring.