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Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

The five key metrics to improve customer satisfaction To help turn this around, Dynatrace makes available its unified observability platform, which captures all CX interactions and transactions in an automated, intelligent manner – including user session replays. When combined, key metrics will generate an accurate CX index score.

Metrics 214
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What is observability? Not just logs, metrics and traces

Dynatrace

In IT and cloud computing, observability is the ability to measure a system’s current state based on the data it generates, such as logs, metrics, and traces. If you’ve read about observability, you likely know that collecting the measurements of logs, metrics, and distributed traces are the three key pillars to achieving success.

Metrics 363
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What is? OpenTelemetry??An open-source standard for logs, metrics, and traces

Dynatrace

Loosely defined, observability is the ability to understand what’s happening inside a system from the knowledge of the external data it produces, which are usually logs, metrics, and traces. Logs, metrics, and traces make up the bulk of all telemetry data. Read eBook now! What happened to OpenTracing and OpenCensus?

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How to achieve the pillars of zero trust at federal agencies

Dynatrace

It ensures the continuous monitoring and capturing of all data from logs, metrics, and end-to-end transactions. Discover more in the latest ebook. Download the free ebook to learn how: Achieving the five pillars of zero trust at federal agencies.

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Security operations centers: How state governments can enhance cybersecurity posture

Dynatrace

Telemetry data — such as metrics, logs, and traces — gives IT teams crucial context to understand how all entities are connected. Without appropriate context, the so-called pillars of observability — metrics, logs, and traces — are simply sources of data, not insights. These are not only numerous but also dynamic.

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How platform engineering and IDP observability can accelerate developer velocity

Dynatrace

The pair showed how to track factors including developer velocity, platform adoption, DevOps research and assessment metrics, security, and operational costs. Furthermore, OneAgent observes and gathers all remaining workload logs, metrics, traces, and events.

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Fueling the next wave of IT operations: Modernization with generative AI

Dynatrace

How generative AI improves IT operations metrics Thirty-four percent of respondents whose organizations use or plan to use generative AI and subsequently measure or plan to measure its value indicate a 31% to 50% improvement in IT operations metrics from generative AI integration in 24 months.