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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers.

Retail 226
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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Multi-channel logistics.

Retail 208
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Black Friday traffic exposes gaps in observability strategies

Dynatrace

What’s the problem with Black Friday traffic? If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. Why Black Friday traffic threatens customer experience. Peak loads can overload and crash retailer websites and derail customer interactions.

Traffic 197
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Event-Based Autoscaling: Ensuring Smooth Operations on Your Peak Days

DZone

Think about retailers gearing up for Black Friday, sports betting companies preparing for specific games, or marketing teams orchestrating major campaigns. These organizations face a common challenge – how much infrastructure do they need to ensure optimal performance without overprovisioning – which can become very costly, very quickly.

Retail 169
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The new normal of digital experience delivery – lessons learned from monitoring mission-critical websites during COVID-19

Dynatrace

Over the last two month s, w e’ve monito red key sites and applications across industries that have been receiving surges in traffic , including government, health insurance, retail, banking, and media. Breaking d own performance across U.S. On Thursday of that week, traffic increased to 153,000 sessions. .

Website 220
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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

They help organizations streamline and automate complex and time-consuming procedures and improve overall performance. Best Buy is designing its journey to cut through the noise of its multicloud and multi-tool environments to immediately pinpoint the root causes of issues during peak traffic loads. Improved customer experience.

Strategy 180
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Five-nines availability: Always-on infrastructure delivers system availability during the holidays’ peak loads

Dynatrace

For retail organizations, peak traffic can be a mixed blessing. While high-volume traffic often boosts sales, it can also compromise uptimes. In its pursuit, IT teams hover over system performance dashboards hoping their preparations will deliver five nines—or even four nines—availability.