article thumbnail

2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 220
article thumbnail

Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Multi-channel logistics.

Retail 202
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Frictionless retail: A pandemic imperative for IT

Dynatrace

For most who work in the retail sector, the pandemic has been an unwelcome test of our ability to cope with disruption. In eight months, retailers offering curbside pickup increased from 7% to 44%, reflecting rapidly changing consumer preferences. Let’s illustrate a simple use case for a retail outlet. Dynatrace news.

Retail 133
article thumbnail

Improving customer experience with business process monitoring

Dynatrace

Business process monitoring examples: A retail use case It can be helpful to put business processes in the context of a specific type of business or industry. Traditional approaches to business process monitoring must evolve to provide the end-to-end visibility, IT context, and timeliness that organizations need.

article thumbnail

Causal AI use cases for modern observability that can transform any business

Dynatrace

For example, machine learning can identify correlations in data and generate predictions, while causal AI determines which ones are the true drivers. For example, causal AI can help public health officials better understand the effects of environmental factors, healthcare policies, and social factors on health outcomes.

article thumbnail

Pioneering customer-centric pricing models: Decoding ingest-centric vs. answer-centric pricing

Dynatrace

retail giant, initially tied to an ingest-centric pricing vendor, found itself manually curbing costs by limiting daily log ingestion to 3 TB and reducing retention periods. Consequently, the company’s mean time to identify (MTTI) and mean time to resolve (MTTR) during peak retail seasons was too slow. A prominent U.S. Smart defaults.

Retail 236
article thumbnail

Penetration Testing: What Is the Future Technology?

DZone

It provides an insightful example: " Cybercriminals load malicious code onto retailers' websites to steal shoppers' credit card details, with 4,800+ unique websites compromised on average every month. It is no surprise that web attacks rose by 56% in the last year alone, reports Norton's 2019 Internet Security Threat Report.