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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

Retail 226
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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Multi-channel logistics.

Retail 208
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Improving customer experience with business process monitoring

Dynatrace

Monitoring business processes is one thing organizations can do to help improve the key business processes that enable them to provide great customer experiences. Business process monitoring refers to continuously tracking and analyzing key performance indicators (KPIs) from relevant process milestones.

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Extend business observability: Extract business events from online databases (Part 1)

Dynatrace

Dynatrace business events address these systemic problems, delivering real-time business observability to business and IT teams with the precision and context required to support data-driven decisions and improve business outcomes. Business data often lacks IT context, which prevents effective BizOps collaboration.

Database 231
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The value of business events: How IT can increase business agility

Dynatrace

Business events are a special class of events, new to Business Analytics; together with Grail, our data lakehouse, they provide the precision and advanced analytics capabilities required by your most important business use cases. What are business events? This diagram shows a few examples of business events.

Analytics 231
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Extend business observability: Extract business events from online databases (Part 1)

Dynatrace

Dynatrace business events address these systemic problems, delivering real-time business observability to business and IT teams with the precision and context required to support data-driven decisions and improve business outcomes. Business data often lacks IT context, which prevents effective BizOps collaboration.

Database 130
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Causal AI use cases for modern observability that can transform any business

Dynatrace

While traditional AI relies on finding correlations in data, causal AI aims to determine the precise underlying mechanisms that drive events and outcomes. Therefore, causal AI is a useful deterministic AI technique that provides concrete answers about the source of events, not probabilistic outputs.