article thumbnail

Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

The five key metrics to improve customer satisfaction To help turn this around, Dynatrace makes available its unified observability platform, which captures all CX interactions and transactions in an automated, intelligent manner – including user session replays. When combined, key metrics will generate an accurate CX index score.

Metrics 216
article thumbnail

How to achieve the pillars of zero trust at federal agencies

Dynatrace

Zero trust (ZT) mandates never trusting—but always verifying—any actor, system, network, or service operating outside or within the security perimeter, according to the OMB memo. Discover more in the latest ebook. Download the free ebook to learn how: Achieving the five pillars of zero trust at federal agencies.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What is? OpenTelemetry??An open-source standard for logs, metrics, and traces

Dynatrace

Loosely defined, observability is the ability to understand what’s happening inside a system from the knowledge of the external data it produces, which are usually logs, metrics, and traces. Logs, metrics, and traces make up the bulk of all telemetry data. To appreciate what OTel does, it helps to understand observability.

article thumbnail

Fueling the next wave of IT operations: Modernization with generative AI

Dynatrace

Others involve introducing new threats as AI becomes more integrated into IT systems as a whole. Predictive AI: A type of AI that analyzes patterns, trends, and data using statistical algorithms and other advanced machine learning techniques to anticipate future behavior in systems.

article thumbnail

Managing risk for financial services: The secret to visibility and control during times of volatility

Dynatrace

If system failures occur, teams must resolve them quickly and resolutely. Maximizing a strong foundation of IT infrastructure performance and security means effectively utilizing all the data that these systems produce to drive risk management processes and decision-making. Automate stress-testing and regulatory reporting requirements.

Analytics 203
article thumbnail

APRA CPS 230 compliance, explained

Dynatrace

If your organisation is involved in achieving APRA compliance, you are likely facing the daunting effort of de-risking critical system delivery. Moreover, for banking organisations, there is a good chance some of those systems are outdated. And when a system breaks, AI-enabled platforms like these find the issue in seconds.

Cloud 224
article thumbnail

Generative AI model observability, cloud modernization take center stage with partners at Dynatrace Perform 2024

Dynatrace

Dynatrace unified observability and security is critical to not only keeping systems high performing and risk-free, but also to accelerating customer migration, adoption, and efficient usage of their cloud of choice. Learn more about Dynatrace and GCP from the ebook 5 Key Considerations for Monitoring Google Cloud.

Cloud 214