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Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

The five key metrics to improve customer satisfaction To help turn this around, Dynatrace makes available its unified observability platform, which captures all CX interactions and transactions in an automated, intelligent manner – including user session replays. When combined, key metrics will generate an accurate CX index score.

Metrics 210
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What is distributed tracing and why does it matter?

Dynatrace

Metrics: Numeric representation of data measured over a set period. Analyze how end-users experience the system in terms of average response times, error rates, and other digital experience metrics. Monitor key performance metrics that can be with interactive visual dashboards. Cloud intelligence for the distributed world.

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What is distributed tracing and why does it matter?

Dynatrace

Metrics: Numeric representation of data measured over a set period. Analyze how end-users experience the system in terms of average response times, error rates, and other digital experience metrics. Monitor key performance metrics that can be with interactive visual dashboards. Cloud intelligence for the distributed world.

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The Performance Golden Rule Revisited

Tim Kadlec

Revisiting the golden rule Way back in 2006, Tenni Theurer first wrote about the 80 / 20 rule as it applied web performance. As we increasingly focus our conversations of performance on how metrics that relate to the user experience, the divide between backend and frontend goes past murky and starts becoming problematic.

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Tasktop joins Planview!

Tasktop

Rather than expecting organizations to change how they operate, by combining the business strategy, finance, and planning strengths of Planview with VSM and Flow Metrics from Tasktop, we merge all of the visibility and operating practices needed for digital innovation into a single end-to-end solution.

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The Rise of Value Stream Management (VSM)

Tasktop

In 2006, I got a call from a Forrester analyst. I put the Flow Framework out there for everyone in the community to leverage, and to help the industry move from proxy metrics to end-to-end value metrics, which are representative of how customers perceive value.

Metrics 90
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Proposal for a Realtime Carbon Footprint Standard

Adrian Cockcroft

This proposal seeks to define a standard for real-time carbon and energy data as time-series data that would be accessed alongside and synchronized with the existing throughput, utilization and latency metrics that are provided for the components and applications in computing environments.

Energy 52