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Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

The five key metrics to improve customer satisfaction To help turn this around, Dynatrace makes available its unified observability platform, which captures all CX interactions and transactions in an automated, intelligent manner – including user session replays. When combined, key metrics will generate an accurate CX index score.

Metrics 207
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Eye-Tracking In Mobile UX Research

Smashing Magazine

For instance, Nielsen’s research conducted in 2006 showed that people read content on the Internet in an F-shaped pattern. The AOI will determine what areas you will calculate metrics for. The metrics and how they will be shown depending on the eye-tracking tool you choose. (Source: mashable.com ) ( Large preview ).

Mobile 113
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Improving The Performance Of Wix Websites (Case Study)

Smashing Magazine

It was founded in 2006 and has since grown to have over 210 million users in 190 countries, and hosts over five million domains. Better tooling and metrics standardization. But which metrics should be measured in order to determine website performance? The three metrics are: LCP : Largest Contentful Paint (measures visibility).

Website 127
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Proposal for a Realtime Carbon Footprint Standard

Adrian Cockcroft

This proposal seeks to define a standard for real-time carbon and energy data as time-series data that would be accessed alongside and synchronized with the existing throughput, utilization and latency metrics that are provided for the components and applications in computing environments.

Energy 52
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Tasktop joins Planview!

Tasktop

Rather than expecting organizations to change how they operate, by combining the business strategy, finance, and planning strengths of Planview with VSM and Flow Metrics from Tasktop, we merge all of the visibility and operating practices needed for digital innovation into a single end-to-end solution.

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The Rise of Value Stream Management (VSM)

Tasktop

In 2006, I got a call from a Forrester analyst. I put the Flow Framework out there for everyone in the community to leverage, and to help the industry move from proxy metrics to end-to-end value metrics, which are representative of how customers perceive value. Information is based on best available resources.

Metrics 90
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Why Waits Alone Are Not Enough

SQL Performance

Waits and Queues has been used as a SQL Server performance tuning methodology since Tom Davidson published the above article as well as the well-known SQL Server 2005 Waits and Queues whitepaper in 2006. Detailed query-level waits are available on demand via integrated Plan Explorer. Conclusion.

Tuning 115