Digital first, and always: Five critical metrics for measuring customer experience at federal agencies
Dynatrace
NOVEMBER 3, 2023
It also requires agencies to develop digital experiences that are user-centric and data-driven. They are designing and overseeing websites in which experiences and transactions are seamless, easy to navigate, and quickly completed – whether on a desktop, laptop, tablet, or smartphone. down from a high of 72.3
Let's personalize your content