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2023 Black Friday and Cyber Monday retail and e-commerce IT performance observations

Dynatrace

Over the years, I have watched and written about online retail and e-commerce IT performance. What I have seen is a maturing of the online retail channels when it comes to delivering customer experiences. This year we saw few, if any, major issues with online retailers. This is where many retailers have matured over the years.

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To understand the risks posed by AI, follow the money

O'Reilly

It’s difficult to argue with David Collingridge’s influential thesis that attempting to predict the risks posed by new technologies is a fool’s errand. We ought to heed Collingridge’s warning that technology evolves in uncertain ways. It’s also about ensuring that value from AI is widely shared by preventing premature consolidation.

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How digital experience monitoring helps deliver business observability

Dynatrace

Digital experience monitoring is the practice of using tools and technologies to gather and evaluate metrics as a customer navigates an application to determine the quality of a user’s interaction with its digital touchpoints. What is digital experience monitoring? Endpoint monitoring (EM).

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AI Powered Misinformation and Manipulation at Scale #GPT-3

O'Reilly

In the real world, it’s plausible for hackers to induce media groups to publish fake narratives that in turn contribute to market events such as suspension of trading; that’s precisely the scenario we’re simulating here. There have been many attempts to manipulate targeted individuals and groups on social media. The Arms Race.

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How companies can become magnets for digital talent

All Things Distributed

At the same time, if your daily corporate practice doesn't fulfill their expectations regarding a vibrant and flexible working culture and a social media-minded environment, digital natives will simply turn their back on you and go elsewhere. Finding those kind of people is not easy. Wanted: Employees with a mixed skill set.

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Conserve or Invest?

The Agile Manager

In the years leading up to 2000, there was aggressive spend on technology: insulation against fears of the Y2K bug (legacy software and hardware with time functions that wouldn't properly roll over to 01/01/2000) as well as development of new business and consumer technology to exploit what was then nascent internet technology.

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Utilities, Strategic Investments, and the CIO

The Agile Manager

Each is a new take on an old theme, echoing one part of the contradiction that has riddled every business with a captive technology department: we want to minimize how much we spend on IT, and we want IT to be a source of innovation. Personal technology such as spreadsheets and smartphones empowers increasingly tech-savvy knowledge workers.