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Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

They are designing and overseeing websites in which experiences and transactions are seamless, easy to navigate, and quickly completed – whether on a desktop, laptop, tablet, or smartphone. The website satisfaction score is 69, which is also on the decline. Subsequently, users now expect this from government agencies. Page load time.

Metrics 220
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Tech Transforms podcast: How one federal agency is embracing AI to support and empower its cyber workforce

Dynatrace

Learn more about harnessing AIOps for seamless services in agency operations in the free eBook. Johnson also shared how his team is using AI to automate certain talent management processes, such as expediting applicant-job matching and aligning training and certification offerings with workforce skill gaps. Download now!

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Protecting critical infrastructure and services: Ensure efficient, accurate information delivery this election year

Dynatrace

Mobile apps, websites, and business applications are typical use cases for APM. However, with today’s modern architectures, use cases expand to the services, processes, hosts, logs, networks, and end-users that access these applications (including an agency’s citizens and employees).

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What is cloud monitoring? How to improve your full-stack visibility

Dynatrace

Continuous cloud monitoring with automation provides clear visibility into the performance and availability of websites, files, applications, servers, and network resources. Website monitoring. Website monitoring examines a cloud-hosted website’s processes, traffic, availability, and resource use.

Cloud 227
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Privacy controls and barriers to session replay

Dynatrace

Session replay is a real user monitoring technology that creates video-like recordings — or snapshots — of how users navigate and interact with a company’s website or mobile application. Would it be the third-party vendor or the owner of the website or mobile application? Financial data. Who would be held accountable?

Analytics 197
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What is synthetic testing?

Dynatrace

Synthetic testing is an IT process that uses software to discover and diagnose performance issues with user journeys by simulating real-user activity. Transaction testing Transaction testing sees robot clients attempting to complete specific tasks, such as logging into accounts, filling in an on-site form, or completing the checkout process.

Testing 214
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Meet Touch Design For Mobile Interfaces, A New Smashing Book By Steven Hoober

Smashing Magazine

Print + eBook. Print + eBook. $. Get Print + eBook. Get the eBook. Get the eBook. Chapter 8 covers the issues around imprecision and probability and shows how we need to design systems, interactions, and processes that prevent mistakes — especially avoiding catastrophe when mistaken taps are made.

Mobile 87