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Digital first, and always: Five critical metrics for measuring customer experience at federal agencies

Dynatrace

They are designing and overseeing websites in which experiences and transactions are seamless, easy to navigate, and quickly completed – whether on a desktop, laptop, tablet, or smartphone. The website satisfaction score is 69, which is also on the decline. Subsequently, users now expect this from government agencies. Page load time.

Metrics 207
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The Performance Golden Rule Revisited

Tim Kadlec

There was a comment on Twitter today from Rafael Gonzaga expressing disappointment in what he sees as a tendency to focus on the frontend solely in performance discussions, while neglecting the server-side aspect. Revisiting the golden rule Way back in 2006, Tenni Theurer first wrote about the 80 / 20 rule as it applied web performance.

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The psychology of site speed and human happiness

Speed Curve

In the fourteen years that I've been working in the web performance industry, I've done a LOT of research, writing, and speaking about the psychology of page speed – in other words, why we crave fast, seamless online experiences. The average person believes they spend 9 minutes per day waiting for slow websites.

Speed 133
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Improving The Performance Of Wix Websites (Case Study)

Smashing Magazine

Improving The Performance Of Wix Websites (Case Study). Improving The Performance Of Wix Websites (Case Study). It was at this point that we realized we needed to make a significant change in our approach towards performance, and that we must embrace performance as part of our culture. Dan Shappir.

Website 127
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Eye-Tracking In Mobile UX Research

Smashing Magazine

If you are designing an app or a website, you can test how easy and intuitive it is to complete a specific task, fill out a form, find certain information, or buy a product. They used eye-tracking to measure visual attention on banners, animated graphics, and navigational tools in websites. Eye-Tracking Evolution.

Mobile 113
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Reducing Carbon Emissions On The Web

Smashing Magazine

As is the case with many other developers, the reports over the last few years of the huge energy requirements of the web have prompted me to take a look at my own websites and see what I can do to minimize their impact. But first, a confession: When I first heard about the environmental impact of websites, I didn’t quite believe it.

Website 136
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Jamstack CMS: The Past, The Present and The Future

Smashing Magazine

The world’s first website was made from static HTML files created in a text editor. Fast-forward 30 years, and website technology has changed significantly — we have images, stylesheets, JavaScript, streaming video, AJAX, animation, WebSockets, WebGL, rounded corners in CSS — the list goes on. Mike Neumegen. released 1998.

Ecommerce 140