Why you should care about robotic process automation
O'Reilly
NOVEMBER 21, 2019
Bainbridge believed that automation designers were in denial about this, however. As she saw it, designers approached the problem of automation as if the human factor were not , in fact, a factor. To understand what RPA is, why it matters, and why it’s garnered so much interest , you have to understand the case of “Maddie.”
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