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Customer expectations for retail: Beyond digital experience

Dynatrace

This is typically the first thing that comes to mind for IT professionals working in the retail industry when evaluating holiday readiness. CEOs of hybrid retailers prioritize e-commerce growth over in-store shopping, investing heavily in their online storefronts. That lesson remains important. Multi-channel logistics.

Retail 198
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Black Friday traffic exposes gaps in observability strategies

Dynatrace

What’s the problem with Black Friday traffic? If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. Why Black Friday traffic threatens customer experience. Peak loads can overload and crash retailer websites and derail customer interactions. Dynatrace news.

Traffic 188
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How digital experience monitoring helps deliver business observability

Dynatrace

Digital experience monitoring (DEM) allows an organization to optimize customer experiences by taking into account the context surrounding digital experience metrics. What is digital experience monitoring? Primary digital experience monitoring tools.

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Digital transformation strategies: Success stories from three digital transformation journeys

Dynatrace

Best Buy is designing its journey to cut through the noise of its multicloud and multi-tool environments to immediately pinpoint the root causes of issues during peak traffic loads. Previously, they had 12 tools with different traffic thresholds. Whether it’s cloud migration or monitoring, don’t be afraid to try something.

Strategy 172
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Five-nines availability: Always-on infrastructure delivers system availability during the holidays’ peak loads

Dynatrace

For retail organizations, peak traffic can be a mixed blessing. While high-volume traffic often boosts sales, it can also compromise uptimes. The nightmare scenario for online retailers during peak periods, such as Black Friday and Cyber Monday, is a system crash. But disparate tools also bring disparate points of view.

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Why you need to know your site's performance poverty line (and how to find it)

Speed Curve

Background For this new investigation, I selected four sites that experience a significant amount of user traffic. For each site, I used a month's worth of RUM (real user monitoring) data to generate correlation charts. If you're new to performance, you might be interested in this synthetic and real user monitoring explainer.)

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Understanding the Importance of 5 Nines Availability

IO River

one of the world's largest online retailers, Amazon relies heavily on its website and digital infrastructure to facilitate sales and generate revenue. The stakes are even higher during high-traffic periods such as Black Friday or Cyber Monday. In 2013, Amazon experienced a brief outage that lasted approximately 30 minutes.