Trade-offs under pressure: heuristics and observations of teams resolving internet service outages (Part 1)
The Morning Paper
JANUARY 21, 2020
In the next post we’ll look at the detailed analysis of how a team at Etsy handled a particular incident on December 4th 2014, to see what we can learn from it. In summary, software engineers find themselves in a very unenviable position when attempting to resolve an outage with their service. Why is this even a thing?
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