Leading Financial Services Provider Decreases Spend While Increasing Customer Satisfaction Using Flow Metrics
Tasktop
DECEMBER 12, 2022
To start, the leaders decided to use Flow Time to benchmark the team’s performance. Once the team’s baseline Flow Metrics had been established, they began to experiment with structural changes, all the while measuring flow to see how their efficiency and speed were impacted. million in 2019 to $4 million in 2022.
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