Improving the User Experience with Uber’s Customer Obsession Ticket Routing Workflow and Orchestration Engine
Uber Engineering
MARCH 28, 2019
Every day, Uber users around the world initiate customer support tickets through our Customer Obsession Platform. To ensure a seamless user experience, each of those tickets must be matched with an agent who speaks the user’s language and who … The post Improving the User Experience with Uber’s Customer Obsession Ticket Routing Workflow and Orchestration Engine appeared first on Uber Engineering Blog.
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