SRE Incident Management: Overview, Techniques, and Tools
Dotcom-Montior
DECEMBER 8, 2021
ITSM defines how teams design, create, and deliver their services. By ITIL definition, the service desk may take the form of incident resolution or service requests, but whatever the case, the primary goal of the service desk to provide quick and efficient service. It is much more than just IT support. Problem Management.
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