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COVID-19 and Digital Services: An Action Plan for the Unexpected

Dynatrace

While most government agencies and commercial enterprises have digital services in place, the current volume of usage — including traffic to critical employment, health and retail/eCommerce services — has reached levels that many organizations have never seen before or tested against. Documentation is good.

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What is real user monitoring (RUM)?

Dynatrace

Real user monitoring can help you catch these issues before they impact the bottom line. What is real user monitoring? Real user monitoring (RUM) is a performance monitoring process that collects detailed data about a user’s interaction with an application. Real user monitoring collects data on a variety of metrics.

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Black Friday traffic exposes gaps in observability strategies

Dynatrace

If the mantra in sales is “Always be closing,” the mantra for online retail storefronts is “Always be online.”. Peak loads can overload and crash retailer websites and derail customer interactions. Customer experience has become paramount for retailers, as visitors demand instant responses — especially during times of high volume.

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What Is Hyperautomation?

O'Reilly

We’ll see it in the processing of the thousands of documents businesses handle every day. The data available to our retail business is much more limited. The online business is information-rich; the retail business is information-poor. We’ll see it in customer service. We’ll see it in compliance. We’ll see it in healthcare.

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