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Business observability and the travel and hospitality industry: a key to successful recovery

Dynatrace

From practical shifts – flexible cancellation policies, short-haul trips, and last-minute bookings – to forward-looking strategies – contactless communications, smart rooms, and robots – travel experiences are increasingly digital, and guest experience is becoming synonymous with digital experience. BizOps maturity.

Airlines 214
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Business observability and the travel and hospitality industry: a key to successful recovery

Dynatrace

From practical shifts – flexible cancellation policies, short-haul trips, and last-minute bookings – to forward-looking strategies – contactless communications, smart rooms, and robots – travel experiences are increasingly digital, and guest experience is becoming synonymous with digital experience. BizOps maturity.

Airlines 181
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Web Performance Bookshelf

Rigor

When it comes to web content, you can easily find what you need through many different paths, from search engines and social media to playlists and blogs, jumping from one source to another with just a tap of a finger. This book presents 14 specific rules that will cut 25% to 50% off response time when users request a page. Still good.

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How companies can become magnets for digital talent

All Things Distributed

At the same time, if your daily corporate practice doesn't fulfill their expectations regarding a vibrant and flexible working culture and a social media-minded environment, digital natives will simply turn their back on you and go elsewhere. Finding those kind of people is not easy.

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Front-End Performance Checklist 2021

Smashing Magazine

This guide has been kindly supported by our friends at LogRocket , a service that combines frontend performance monitoring , session replay, and product analytics to help you build better customer experiences. Study common complaints coming into customer service and sales team, study analytics for high bounce rates and conversion drops.

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Front-End Performance Checklist 2020 [PDF, Apple Pages, MS Word]

Smashing Magazine

Study common complaints coming into customer service and sales team, study analytics for high bounce rates and conversion drops. Run performance experiments and measure outcomes — both on mobile and on desktop (for example, with Google Analytics ). Yet often, analytics alone doesn’t provide a complete picture.

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Front-End Performance Checklist 2019 [PDF, Apple Pages, MS Word]

Smashing Magazine

To get accurate results and goals though, first study your analytics to see what your users are on. Of course, your data might show that your customers are not on these devices, but perhaps they simply don’t show up in your analytics because your service is inaccessible to them due to slow performance. Planning, planning, planning.